Refund and exchange policy for Jilbabee

At Jilbabee, we prioritize customer satisfaction.

Please review our refund and exchange policy below:

1. Exchange Policy:
   • Items are eligible for exchange within 3 days of delivery.
   • Exchanges are accepted only for unused, unwashed, and unworn items with original tags and packaging.
   • Customers must contact us within the 3-day period to initiate an exchange.
   • All postage/freight/courier charges are customers responsibility.
2. Refund Policy:
   • Refunds are only granted if:
     • The item is damaged upon arrival (video proof of parcel opening is required).
     • The parcel was not delivered by the courier company.
   • No refunds are available for wrong size, color, or style preferences which are different from the ordered item; exchanges are allowed in these cases.
3. Proof for Damaged Goods:
   • Customers must provide a video of the parcel being opened to claim refunds for damaged items.

If you meet these conditions, please contact our customer support team to initiate your exchange or refund request.