At Jilbabee, we are committed to ensuring our customers are satisfied with their purchases. Please read our updated Exchange Policy below:
Exchange Policy (No Refunds)
For Online Purchases:
-
Exchanges are accepted within 7 days of delivery.
-
Items must be unused, unwashed, and unworn, with original tags and packaging intact.
-
Customers must contact us within the 7-day period to initiate an exchange.
-
No refunds are offered under any circumstances.
- In case of Damaged Item video proof of parcel opening is required.
- If the parcel was not delivered by the courier company we will resend another one after inquiry.
-
All postage/freight/courier charges for exchanges are the customer’s responsibility.
For In-Store Purchases:
-
Exchanges are accepted within 7 days of purchase.
-
A valid receipt is required for all in-store exchanges.
-
Items must be in original, unused condition with all tags and packaging.
-
No refunds will be provided for in-store purchases.
If you meet the above conditions, please contact our customer support team to initiate your exchange request.